Terms and conditions

Preamble

These general terms and conditions govern the purchase of products made remotely through the website milkywayshop.it and related domains, owned by Nuova Corti Shop S.r.l., with registered office at Via Palestro 19, 41049 Sassuolo (MO), Italy, tel. +39 0536 802075. Purchase transactions are governed by Legislative Decree No. 206/2005 (Consumer Code), while the protection of privacy is regulated by EU Regulation 2016/679 and Legislative Decree 196/2003.

Art. 1 — Acceptance of the Terms of Sale

The conditions set out in the preamble are an integral and essential part of the contract. Contracts are concluded directly through the customer's access to the website, following the instructions and procedures provided. These terms must be reviewed online by the customer before completing the purchase: sending the order confirmation implies full knowledge and complete acceptance of them.

Art. 2 — Sale Prices and Purchase Methods

All prices shown on the website are expressed in euro and are inclusive of VAT and of any other tax. The shipping cost, where applicable, is borne by the customer and disclosed before the order is confirmed. The contract is finalised upon correct completion of the order form and the purchase consent given online. The customer may pay using the methods indicated at the time of purchase (see the "Payment Methods" section).

Art. 3 — Shipping Methods

Nuova Corti Shop S.r.l. delivers the ordered products to the address provided by the customer, by express courier or other goods handling services. For accessories, helmets, shoes and clothing, shipping within Italy (including the islands) is free for orders over €149; below this threshold a shipping fee applies, as shown at checkout. Complete bicycles and frames travel in dedicated packaging with insurance and have a dedicated shipping rate, calculated and displayed at checkout before the order is confirmed. International shipping is available for accessories to the countries indicated at checkout; for bicycles and frames abroad, shipping is arranged upon quotation. Free in-store pickup is also available in Sassuolo, subject to confirmation of availability. For tubeless bikes, the sealant is not inserted into the wheel, to prevent leakage during transport. Up-to-date details on delivery times and costs are provided on the "Shipping" page.

Failed delivery due to the customer. The customer must provide a complete and correct delivery address and a reachable telephone number. If delivery fails due to an incorrect or incomplete address, the recipient's absence during delivery attempts, or failure to collect within the deadlines set by the courier, the actual storage costs (€10 for the first 10 days, €20 for each subsequent day), redelivery costs or return costs of the goods (equal to the shipping rate applied to the order) are borne by the customer. In the event of order cancellation or exercise of the right of withdrawal, such documented costs will be deducted from the amount refunded; the price of the products and the initial delivery costs will be refunded in accordance with the Consumer Code.

Art. 4 — Liability

Nuova Corti Shop S.r.l. assumes no liability for service failures caused by force majeure (accidents, explosions, fires, strikes, earthquakes, floods and similar events) that prevent, in whole or in part, the performance of the contract within the agreed timeframes. The Company is not liable for any fraudulent use of credit cards or other payment means by third parties: at no point during the purchase process is the Company able to access card details, which are transmitted via a secure connection directly to the payment service provider.

Art. 5 — Warranty and Assistance

Nuova Corti Shop S.r.l. sells products of high quality. All products are covered by a 24-month legal warranty of conformity pursuant to the Consumer Code; manufacturers may offer additional commercial warranties. The warranty starts from the date of purchase of the goods.

Art. 6 — Returns and Withdrawal

Returns and the right of withdrawal are governed by applicable laws and by the procedures described on the dedicated page "Returns and Refunds". The right of withdrawal may be exercised within 14 days of receiving the goods.

Art. 7 — Buyer's Obligations

The buyer is prohibited from entering false, invented or fictitious data during the registration and ordering process. The customer is solely responsible for the correct entry of their data and holds the Company harmless from any liability arising from the issue of incorrect tax documents due to inaccurate data provided.

Customer Rights and Obligations

To use the website, the customer must: meet the requirements to enter into binding contracts under Italian law; fully accept the terms of sale; provide correct and genuine data during registration and ordering (personal details for invoicing, valid email address). By confirming an order, the customer declares that they have understood and accepted the terms of the sales service and authorises the processing of their data in accordance with the Privacy Policy. The customer shall keep the order confirmation email and may withdraw within the timeframes and under the conditions indicated on the "Returns and Refunds" page.

Payment Methods

The following payment methods are available:

• Credit/debit card — via Stripe, over an SSL-encrypted connection. The Company does not receive or store card details.
• PayPal — even without a PayPal account, by using your own card.
• Advance bank transfer — the order is processed after the payment is credited. Account holder: Nuova Corti Shop S.r.l. — INTESA SANPAOLO — IBAN IT70K0306967017100000004816.
• HeyLight instalment payment — on selected products, when available.

Italian Law and Competent Court

Nuova Corti Shop S.r.l. operates under Italian law and, for any dispute, refers to the Court of Modena. The content of the website may not comply with regulations applicable in other countries; access from countries where its content violates local law is prohibited.

Alternative Dispute Resolution (ADR)

Pursuant to the Consumer Code (Legislative Decree 206/2005, art. 141 et seq.), a consumer who has submitted a complaint directly to the seller without reaching a satisfactory solution may resort, free of charge or at a limited cost, to out-of-court dispute resolution (ADR) procedures before the competent bodies, including conciliation procedures before the territorially competent Chamber of Commerce. To file a complaint, simply write to info@milkywayshop.it.

Orders

Nuova Corti Shop S.r.l. reserves the right to refuse orders if the payment provider does not provide authorisation, or to refuse to provide services to any person at any time. As we work closely with our suppliers, the stated availability may not always be accurate: please contact us for up-to-date information.

Content Responsibility

All content relating to products and brands is provided directly by the manufacturing and/or distribution companies: the Company is not responsible for any discrepancies in technical specifications; should you report any inaccuracies, we will make the necessary corrections. The website's notices comply with Italian legislation. The Company reserves the right to modify the portal's content at any time, including these terms: customers are advised to check periodically for any updates.