FAQ

For accessories, yes: free over €149 across Italy, islands included. Below that, GLS shipping costs €9.90, €11.90 for shoes and bulky items, €24.90 for wheels and trainers. Bikes and frames have a dedicated rate shown at checkout: €59 + 1.5% of the order value, which includes packaging, insurance and the GLS courier.

Usually 4/5 working days in Italy with GLS; 3/6 working days for the rest of Europe. For bikes in Italy you can choose DHL Express (1/2 working days). Times are indicative: islands and holiday periods may take a few extra days.

Accessories, yes, with GLS across most of Europe: the price depends on the country and is shown at checkout (from €15.90 for Germany and Austria). Bikes and frames ship abroad by quote only: message us on WhatsApp with the model and address and we reply the same day. We do not ship outside Europe, nor to Switzerland or the UK.

Complete bikes travel in dedicated packaging, insured for the declared value, and are delivered at street level after a call from the courier. For tubeless bikes the sealant is not put in the wheel, to avoid leaks during transport.

Check the packaging before signing: if it is damaged or open, sign with reservation (also on the courier’s handheld) and contact us right away. Hidden damage must be reported in writing within 8 days of delivery: without a reservation the insurance cannot step in.

Double-check address and phone before confirming. If delivery fails because of your error (wrong or incomplete address, absence at delivery attempts, parcel not collected from storage), the actual costs are charged to you: storage €10 for the first 10 days and €20 per day after, plus the second shipment or the return of the parcel, equal to the shipping rate of your order. They apply even if you then cancel the order: they are deducted from the refund, while products and the initial shipping are refunded as the law requires.

Credit or debit card (via Stripe), PayPal, advance bank transfer and, on selected products, HeyLight instalment payment.

On selected products you can apply for HeyLight financing directly online. With PayPal, where available, you can use "Pay in 3". You'll find the details on the Financing page.

Yes. Card payments are processed over an encrypted connection managed by our payment providers (Stripe, PayPal): the shop never sees or stores card numbers under any circumstances.

Yes. For online orders you have 14 days from receipt to exercise your right of withdrawal. The product must be intact, unused and in its original packaging. You can find the full procedure on the Returns and refunds page.

Refunds are processed within a few business days of the return and inspection of the item, using the same payment method used for the purchase. Shipping costs may be deducted from the amount, unless the product is defective or the error was ours.

All our products come with the 24-month legal conformity warranty. Some manufacturers offer additional commercial warranties.

Yes, we issue invoices on request: enter your billing details at the time of the order or write to us after your purchase.

The catalog is updated in real time. Some variants (by size and color) show seasonal availability, for example "Available from Summer 2026": you can still message us on WhatsApp to reserve or to find out the exact timing.

Yes, all prices on the site are in euros and include VAT and any other taxes.

If you pick up your bike in store, it's waiting for you fully assembled, adjusted and ready to ride. For shipped orders, the bike travels in a dedicated box and only requires a few simple final steps (wheel, handlebars, pedals).

Of course: choose free in-store pickup in Sassuolo (MO), Via Palestro 19. We'll notify you as soon as your order is ready.

The quickest way is WhatsApp. You can also write to us by email or stop by the shop in Sassuolo during opening hours. For technical assistance and sizing advice, we're at your disposal.