Free shipping over €99 — In-store pickup in Sassuolo
Home / Domanda: Quali sono i tempi di spedizione per i componenti singoli? Risposta: I componenti singoli in magazzino vengono spediti entro 24/48 ore. Se invece l'articolo non è disponibile, aspetta qualche giorno di più mentre lo recuperiamo dai nostri fornitori. Domanda: Posso fare una prova della bici prima di acquistarla? Risposta: Certo! Vieni in negozio a Sassuolo e potrai fare una prova su strada per scoprire se la bici è quella giusta per te. Contattaci pure per fissare un appuntamento. Domanda: Avete servizio di ritiro e riparazione? Risposta: Sì, facciamo ritiro a domicilio per riparazioni e revisioni. Chiama il negozio e organizziamo tutto noi. Domanda: Come faccio a montare il telaio che ho ordinato? Risposta: Se non te la senti, portala da noi! I nostri meccanici esperti ti montano il gruppo, la forcella, le ruote e gli accessori come si deve. Preventivo gratuito in negozio. Domanda: Avete bici usate o da rinnovo? Risposta: Sì, a volte abbiamo modelli da esposizione o bici usate garantite. Controlla il nostro catalogo o chiedi in negozio, potresti trovare un'occasione! --- FAQ Question: What are the shipping times for single components? Answer: Single components in stock ship within 24/48 hours. If the item isn't available, wait a few more days while we recover it from our suppliers. Question: Can I test the bike before buying it? Answer: Sure! Come to the shop in Sassuolo and you can take a road test to see if the bike is right for you. Just give us a call to set up an appointment. Question: Do you offer pickup and repair service? Answer: Yes, we do home pickup for repairs and overhauls. Call the shop and we'll sort everything out. Question: How do I assemble the frame I ordered? Answer: If you're not feeling up to it, bring it to us! Our expert mechanics will mount the groupset, fork, wheels and accessories properly. Free quote at the shop. Question: Do you have used or refurbished bikes? Answer: Yes, sometimes we have display models or guaranteed used bikes. Check our catalog or ask in the shop, you might find a deal!
Frequently Asked Questions

FAQ

Answers to the most common questions. Can't find what you're looking for? Write to us on WhatsApp or stop by the shop in Sassuolo.

Shipping and Delivery

Is shipping free?
Yes: shipping is free for all orders over €99 in Italy. Below this threshold there's a €6 contribution with express courier.
How long does delivery take?
Usually 24/48 working hours in Italy and 3–5 working days in the rest of Europe. Times for islands and holiday periods may vary: contact us for precise information.
Do you ship abroad?
We ship throughout Europe. At the moment we don't ship outside the European Union.
How are complete bikes shipped?
Complete bikes travel in dedicated packaging with insurance included and are delivered at street level. For tubeless bikes, the sealant is not inserted in the wheel to prevent it from leaking during transport.

Payments

Which payment methods do you accept?
Credit/debit card (via Stripe), PayPal, cash on delivery (Italy only), bank transfer in advance and, on selected products, HeyLight installment payments.
Is there a limit for cash on delivery?
Yes. Cash on delivery is available only in Italy up to a maximum of €500, with a small additional handling fee. Free shipping doesn't apply to cash on delivery orders.
Can you pay in installments?
On selected products you can request HeyLight financing directly online. With PayPal, where available, you can use "Pay in 3". Find the details on the Financing page.
Are your payment details safe?
Yes. Card payments happen on an encrypted connection managed by the providers (Stripe, PayPal): the shop never sees or stores card numbers in any way.

Orders, Returns and Warranty

Can you return a product?
Yes. For online orders you have 14 days from receipt to exercise your right of withdrawal. The product must be intact, unused and in its original packaging. You'll find the complete procedure on the Returns and Refunds page.
How does the refund work?
The refund is processed within a few working days from the return and verification of the goods, using the same payment method as your purchase. Shipping costs may be deducted from the amount, except in case of a defective product or our error.
Are your products covered by warranty?
All products come with a 24-month legal warranty. Some manufacturers offer additional conventional warranties.
Will you get the invoice?
Yeah, we issue invoices on request: just add your billing details when you place your order or write to us after you've bought.

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Will this product be back in stock?
The catalog is updated in real time. Some variants (by size and color) show seasonal availability, for example "Available from Summer 2026": you can still write to us on WhatsApp to book or find out exact timeframes.
Do the prices include VAT?
Yes, all prices on the website are expressed in euros and include VAT and any other taxes.
Do the bikes arrive assembled?
If you pick up in store, the bike is waiting for you fully assembled, tuned and ready to ride. For shipments the bike travels in dedicated packaging and requires only simple final steps (wheel, handlebar, pedals).

Store and support

Can you pick up your order in store?
Sure: choose free pickup at our Sassuolo (MO) shop, Via Palestro 19. We'll let you know as soon as your order is ready.
How can I contact you?
The quickest way is WhatsApp. You can also email us or drop by the shop in Sassuolo during opening hours. We're here to help you with technical support and sizing advice.
Vedi anche:ShippingReturns and refundsTerms and conditionsFinancingContact
Frequently Asked Questions (FAQ) — MilkyWayShop.it